Welcome to the Art House Coop Support board! TO ASK A QUESTION, GO TO THE BOTTOM OF THIS PAGE AND CLICK "START A DISCUSSION." All discussions you start below are private emails between yourself and our dedicated support staff, so please don't hesitate to ask a question or give us your order information!

FOR QUICK ANSWERS TO COMMONLY ASKED QUESTIONS, keep reading ...

The Note Swap: Please include a SELF-ADDRESSED STAMPED ENVELOPE with your note submission. If you live outside of the United States and are wondering about postage, there are a couple options:
1. Go to your local post office and purchase an International Reply Coupon to include with your extra envelope, or:
2. If your local post office does not carry International Reply Coupons, you can purchase you can calculate your shipping costs here: http://postcalc.usps.gov/ , and then include a check or cash (US dollars) in your submission, for the postage amount. If you cannot include cash or check for the correct amount, please contact us and we'll bill you for it via Paypal.

IMPORTANT DEADLINES:

Things Found Series (the Fridge) submission deadline: April 30

The Sketchbook Project Limited Edition, The Map Project, The Photo Response, The Adventure Project, & The Note Swap submission deadlines: April 30

The Self-Portrait Project submission deadline: May 15

The Mystery Project submission deadline: May 31

2012 Sketchbook Project World Tour:

Thanks so much to all of the participants in the 2012 Sketchbook Project. We're excited for the tour which kicked-off in Brooklyn on April 14!

NOTE: If you're 2012 sketchbook has already been digitized and you feel there is an issue that needs to be corrected, please start a discussion with our support staff (including as much detail as possible), and the issue will be noted on our digitizer's to-do fix list. Please know, however, that 2012 fixes will not happen until the rest of the 2012 books are scanned in for the first time. We promise to work through the books as quickly as possible, and thank you for your patience! All 2012 sketchbooks that are slated to be digitized will be done befor the tour leaves Brooklyn in May. All fixes on digitized 2012 sketchbooks will also be done before then too!

HOW TO CHOOSE YOUR THEME for the Limited Edition Sketchbook Project OR the 2013 Sketchbook Project:

If you decided to choose your theme later when signing up for the project, here's how to do it! Log in to your user account, then click on EDIT ACCOUNT at the top of the page. Once there, you'll see an option to manage projects on the left. After you click on that, you'll see all the projects you've participated in. Click on your Limited Edition project, and fields will open up where you can choose your theme, add an artist bio, and more!

You are able to upload self-scanned images of your Sketchbooks & other Art House projects through your user page on our site, by clicking the "Artwork" tab.

Non-project work is no longer able to be added to your page, as we are in the process of phasing out this aspect of the site. We want to showcase project work exclusively, and focus on that which brings us to together as a community! If you have artwork currently uploaded to your artist profile, you may want to find a new home for it as all non-project artwork will be deleted from the site in spring 2012.

DIGITIZING:

Didn't order digitizing in the past? We now offer digitizing for past projects including, Sketchbook Project 2010, 2011, 2012, & Limited Edition, as well as the Fiction Project 2010 and 2011. Make sure you're logged in on the site, and click the link below to become a part of the digital library:
Become a part of the Digital Library

Please Note: If you submitted a book with pop ups or a book that folds out or you ordered digitization late, there may be a slight delay in the digitization of your book! Our book scanner is made for flat books but we're in the process of shooting the 3D books now.

FAQ: Flagging your digitized book to be fixed

How can people find my digitized book on the website?

GROUPS!:

Interested in Group Discounts?
Check out the groups page for details on signing up!

Remember, if you have an issue, please provide as much info as possible, so we can get it sorted out for your quickly! Please be sure to check out the Knowledge Base for an answer to your question before starting a discussion!